TECHNOLOGY SOLUTIONS

Shore excels at diversified services in IT solution consulting and enterprise architecture design. Drawing on this experience and insight, Shore is able to assist clients in choosing strategic directions, defining programs areas and service offerings, implementing new technologies, and measuring success.

We provide customized, cost-effective, end-to-end technology solutions in emerging technologies, as well as integration services using Agile programming techniques, service-oriented architecture (SOA), and Master Data Management principles.

 


 

Application and Maintenance and Support (AMS)

Government applications represent years of investment in development and are the repository of business knowledge. Public sector clients partner with Shore to reduce the cost of maintaining and supporting scores of applications in myriad technology bases. Shore's AMS is quick and responsive, whether there’s an emergency work-around, an unscheduled fix, a planned release, or a periodic upgrade. We provide much faster turnaround times for maintenance and enhancement requests and a client-friendly front-line support service focused on successful resolution.

 

LOCAL ENGAGEMENT

Being local  simplifies the AMS relationship. Communication with stakeholders and decision makers is easier. Response to incidents is timely. Investigation, analysis, testing, and deployment can be performed on government premises or at Shore’s location.

PARTNER APPROACH

Shore treats application maintenance and support as a partnership: a long-term relationship that delivers immediate service on demand blended with strategic planning for an organization’s portfolio of IT solutions. We understand that entering into an AMS relationship means trusting a vendor with the well-being of IT assets.

VALUE CREATION

Because we are a metrics-driven company, our AMS practice includes detailed tracking of effort, elapsed time, cycles, and effectiveness. Our goal is to constantly learn, improve, and drive down the cost of providing support to our clients while raising the quality of our work. Through ongoing reporting and intelligence our clients can see exactly how their AMS budget breaks down on priorities for incident resolution and recurring maintenance.

INTIMATE ONBOARDING

Because we are a metrics-driven company, our AMS practice includes detailed tracking of effort, elapsed time, cycles, and effectiveness. Our goal is to constantly learn, improve, and drive down the cost of providing support to our clients while raising the quality of our work. Through ongoing reporting and intelligence our clients can see exactly how their AMS budget breaks down on priorities for incident resolution and recurring maintenance.


 

Software Development

Our teams are experts in the full solutions development life cycle, and bring decades of experience leading public sector development initiatives from the ground up. Solutions delivery subject matter expertise includes business and program analysis, architecture development aligned with public sector gating processes, quality development services, comprehensive change management, and training. Shore has extensive experience developing, hosting, and supporting applications in the Canadian Broader Public Sector.

Balance risk and reward
Perform a cost-benefit analysis to determine an optimal schedule, and then extend or tighten that schedule based on constraints.
Ensure stability
Make sure that core, critical functions are stable, then focus on “secondary” functions and nice-to-haves.
Set Objectives
Ensure clear objectives, goals, and measurements of success for each step in the implementation program.

 

Technical Design

Shore provides customized, cost-effective, end-to-end technology solutions in emerging technologies, as well as integration services using Agile programming techniques, service-oriented architecture (SOA), and Master Data Management. We incorporate design thinking principles into all of our I&IT engagements to create human-centered technology and systems that are adaptable in rapidly evolving environments

DESIGN THINKING

At Shore, we've adopted the UK's Government Digital Service Design Principles —which we use for inspiration when innovating for the public service. Bringing in the best of other jurisdictions can only help the Canadian public sector innovate and create our own body of design excellence.

Accessibility Compliance
Design for accessibility is just good design. Shore considers this an integral part of application development, not an add-on.

Shore’s business and technical staff possess in-depth understanding and insight into current and forthcoming accessibility standards and requirements—and we incorporate that knowledge into our proposed solutions.

ITIL/ITSM Service Integration
Shore’s solutions are based on the ITIL/ITSM framework and the Integrated Service Agreement Model (ISAM) of public sector clients. Our practitioners integrate these requirements into service offerings for hosted solutions. 

Zachman and Enterprise Architecture Process and Methods (EAPM)
Shore has developed artifacts for all rows of the Zachman Framework and has facilitated the gating process for government bodies at all levels. Our projects have included the production of logical architecture artifacts for corporate checkpoints, architectural audits, and up-front project design.